Refunds & Returns Policy

Nationwide Shipping 

Due to food safety and quality control standards, we do not accept returns on any food products once they have been shipped.

This includes:

• Fresh and perishable items

• Refrigerated or frozen goods

• Shelf-stable products (such as olive oils, sauces, dry pasta, canned goods)

• Gift boxes and mixed product bundles

Because we cannot guarantee how products are stored once delivered, we are unable to accept physical returns.

 

Damaged, Incorrect, or Quality Issues

If your order arrives:

• Damaged

• Incorrect

• Spoiled

• Missing items

Please contact us within 24 hours of delivery at:

contact@vendaravioli.com

Include:

• Order number

• Description of the issue

• Clear photos of the product and packaging

Once reviewed, we may offer:

• A replacement

• Store credit

• A partial refund

• A full refund

Claims made after 24 hours may not be eligible.

Catering Orders

All catering orders are prepared fresh to order and are non-returnable.

If there is an issue with your catering order, please contact the store directly so we can review the matter immediately.

Local Grocery Orders (Pickup or Local Delivery)

For pickup or local delivery orders, please contact the store directly regarding any issues.

As with nationwide shipping, food products cannot be returned once collected or delivered.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days.

If you have not received your refund after 10 business days from confirmation, please contact us.